FAQs

Classes and 1 to 1

  • Simply go to the Classes or Coaching page on this website and select your desired option. There is an option to either buy a pack of sessions or simply purchase a single session. To purchase a single pass click on the ‘Single Pass’ button (for classes) or the Single strength and conditioning session. .

    This link will take you to the available appointments. Simply choose the date to confirm your appointment.

  • There are two ways to book or schedule multiple group strength and conditioning or one to one appointments.

    Through our website or via the app.

    Via The app - The easiest way to either book or schedule multiple appointments is to follow the process below;

    Download the ‘Acuity Scheduling Client’ app from the app store. Then watch this video to then learn how to create and manage your appointments. if you do this you will need to link https://TheDerbyFitnessHub.as.me/ when adding a business to your calendar

    https://youtu.be/Tv76Ma8C0io?si=m7e1bX9mK8dREcqn

    As a side note only appointments scheduled or booked via the app will appear in the app.

    Through the Website - Simply go to our classes or coaching page and select the subscription or package you want, once you have paid and completed this process you will receive an order receipt email.

    The email will contain a certificate code and link to ‘schedule’.

    Click on the ‘schedule’ link then select an available slot for your appointment (if no slots are available that means that a class is fully booked) or no session is available. In this case add your details to our waiting list. Remember to then select and add another time OR select and make recurring.

    Then fill your details in, read the Ts and Cs then click the complete appointment button.

  • You have 6 weeks to use your sessions. So essentially one or two a week depending on which package you chose. The packs of sessions run concurrently with a 6-week block of training. At the end of a 6-week block of training any remaining sessions will expire and can not be rescheduled, carried over or owed. If you anticipate that you can not attend at least 5 weeks (works out cheaper than PAYG) then it is worth considering PAYG option. Alternatively you are welcome to double or triple up on weeks you are around as long as all sessions are used before the end of the 6 week block. after which time any remaining sessions will expire.

  • For our PT sessions we release our diary 3 months at a time. This is to ensure continuity for our existing client base such that they get the regular slots they want.

  • For our classes we run our booking concurrently with each block of 6 week training. So 2 weeks prior to the start date an automated email will be sent out to all current participants notifying them of the upcoming start to a new training block. At this time they have advance notice to go ahead and book themselves onto this new block. General release to everyone else will then occur 1 week prior to the start of a new block of training.

  • Personal Training Sessions are to be used within 3 months. This time frame commences on the 1st day of the month following the purchase date. Any sessions bought for a 3 month period must be used within that period, any sessions remaining will expire and will not be carried forward or owed onto the next 3 month period.

  • If you made your original booking via the website then simply go to your confirmation email and click the cancel or reschedule an appointment option.

    OR

    If you have the app click on the calendar icon and select the appointment you want to cancel or reschedule

    https://youtu.be/Tv76Ma8C0io?si=m7e1bX9mK8dREcqn

    if you do this you will need to link https://TheDerbyFitnessHub.as.me/ when adding a business to your calendar. Both options will enable you to look at your current and past appointments and make any changes where necessary.

    I would suggest also using the ‘add appointment to ical / outlook / google calendar’ link in the new appointment email confirmation. That way you will be able to keep track accurately of the sessions you have booked.

    To cancel an appointment you must complete this process >24 hours before the start time of your session. Failure to do this will result in the loss of that appointment.

Cancellation and Terms and Conditions

  • Use and Cancellation: All Conditioning classes are non-refundable and must be used by the original purchaser. Please only book a session if you can attend. PAYG sessions can not be refunded or transferred to another person. Sessions can be rescheduled or cancelled anytime >24hours prior to the appointment time. No-shows or cancellations <24hours prior to an appointment will result in the loss of that session.

    A PAR-Q (physical activity readiness form) must be completed prior to commencing your strength and conditioning or group sessions. Please click on the link to complete (If you have previously done this there is no need to do it again UNLESS there are any changes to your health status)

    https://forms.gle/yBoemRKPZQBRn2QJ7

    Waiver - Assumption of Risk: I understand and acknowledge that engaging in physical exercise, including but not limited to the use of gym equipment, participation in fitness classes, and other related activities, involves inherent risks of physical injury. I voluntarily assume all risks associated with my participation in activities at Derby Fitness Hub, including but not limited to falls, contact with other participants, equipment failure, and the effects of the exercise.

    Physical Condition: I hereby certify that I am in good physical condition and have no medical conditions, disabilities, or limitations that would prevent me from safely participating in physical exercise. I agree to inform the staff of Derby Fitness Hub of any changes in my physical condition that may affect my ability to exercise safely.

    Release of Liability: In consideration of being allowed to participate in activities at Derby Fitness Hub, I hereby release, waive, discharge, and covenant not to sue Derby Fitness Hub, its owners, employees, agents, and affiliates from any and all liability, claims, demands, actions, or rights of action, which are related to, arise out of, or are in any way connected with my participation in activities at Derby Fitness Hub, including but not limited to negligence of any kind.

    Indemnification: I agree to indemnify and hold harmless Derby Fitness Hub, its owners, employees, agents, and affiliates from any and all liabilities, damages, costs, expenses, including reasonable fees, arising out of or related to my participation in activities at Derby Fitness Hub.

    Personal Property: I acknowledge that Derby Fitness Hub is not responsible for any loss or damage to my personal property while on the premises.

    Compliance with Rules: I agree to comply with all rules, regulations, and instructions provided by Derby Fitness Hub staff for the safe and proper use of the facilities and equipment. Details of any such rules will be found in the WATTS APP group or on the Derby fitness FAQ page.

    I HAVE READ THIS LIABILITY WAIVER AND FULLY UNDERSTAND ITS TERMS. I AM AWARE THAT BY TICKING THE BOX UNDERNEATH THIS WAIVER, I AM WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE DERBY FITNESS HUB FOR ANY INJURIES RESULTING FROM MY PARTICIPATION IN ACTIVITIES AT THE FACILITY.

    Your coach may occasionally take photos and videos for use on social media. If you object to this please let your coach know in advance of the session.

  • 1. Cancellation and Rescheduling Policy

    Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a session. Any cancellations or rescheduling requests made within 24 hours of the scheduled session will not be permitted, and the session will be forfeited without a refund. For cancellations or rescheduling requests made more than 24 hours in advance, clients may select an alternative available time slot, subject to availability.

    2. Session Expiry Policy

    All purchased sessions must be used within a defined validity period. Sessions will expire two (2) months from the first day of the month following the purchase date or at the end of a defined 2 month block, which ever occurs first. For multiple bookings (>5 sessions in any 2 month block) Derby Fitness allows one (1) session to be carried over into the subsequent two-month period. Any additional unused sessions beyond this allowance will expire at the end of the two-month period and cannot be carried forward or refunded.

    3. Waiver

    Assumption of Risk: I understand and acknowledge that engaging in physical exercise, including but not limited to the use of gym equipment, participation in fitness classes, and other related activities, involves inherent risks of physical injury. I voluntarily assume all risks associated with my participation in activities at Derby Fitness Hub, including but not limited to falls, contact with other participants, equipment failure, and the effects of the exercise.

    Physical Condition: I hereby certify that I am in good physical condition and have no medical conditions, disabilities, or limitations that would prevent me from safely participating in physical exercise. I agree to inform the staff of Derby Fitness Hub of any changes in my physical condition that may affect my ability to exercise safely. A copy of a Physical Activity Readiness Questionnaire is available to complete via the link here. Please complete this prior to your first session.

    https://forms.gle/yBoemRKPZQBRn2QJ7

    From time to time photos or videos of sessions may be used as promotional material on social media. If you do not consent to use of any videos or photos being used please let your coach know prior to your session.

    By purchasing sessions with Derby Fitness, clients acknowledge and agree to these terms. These policies are in place to ensure fair scheduling and availability for all clients.

  • If you cannot make all 6 weeks you have two options. Simply purchase a single pass for the sessions you can make OR buy a pack of sessions and then try and double up on the weeks you are available. However, this is obviously subject to availability on a first come first served basis so you may not be able to double up every time. Remember all your 6 sessions must be used within a 6 week period (starting from the first day of a new 6 week block of training) Although we will try and accommodate this approach it will not always be possible to fit you in for multiple sessions in the same calendar week.

  • Yes, you have a number of options to do this.

    If you made your appointments on the scheduling app then amend your appointments from there.

    If you made the booking via our website then go to your email confirmation “New Appointment” scroll down and select ‘change/cancel appointment’. Then simply select the appointment you want to swap or cancel and go from there.

    You can cancel and reschedule your sessions as many times as you want within the allotted time frame as long as you give <24 hours notice and there are available slots to reschedule into. After the allotted time frame any remaining sessions will expire.

  • There is a 24-hour cancellation policy for any appointments. That is, appointments can only be rescheduled or cancelled >24 hours before an appointment. Appointments cannot be carried forward or ‘owed’, beyond a 6 week programme, all appointments must therefore be used by the expiry date. If you feel that you can not commit to completing a block of sessions then please consider PAYG until you are in a position to commit to at least 5 out of the 6 sessions. If you are ill and cannot attend due to illness then you may rearrange within the 6 week block of training. This is subject to availability though.

  • Unfortunately, there are no refunds for any single sessions bought. Only purchase single sessions if you feel that you are able to commit to them.

    If you have purchased a personal training / strength and conditioning package (not classes) then you are entitled to a full refund up until 24 hours prior to your first scheduled appointment, after which no refund will be available. In the event of a refund being issued there will be a small admin fee which will be deducted from the amount to be refunded. This fee is essentially the transaction charge incurred by Derby Fitness when you originally placed your order.

  • NO. You coach will automatically receive an email confirmation as you do when a session is booked, amended or cancelled. Please refrain from contacting your coach about bookings where possible..

Other Questions

  • So 6 weeks is essentially a time frame which allows some degree of mastery of the skills whilst also ensuring that you don’t get bored of doing the same programme repeatedly. The reason why we don’t change every week is such that you have time to increase your competence with the new skills and as such improve your performance of those skills.

  • Nope. All of the classes we offer are catered to a mixed ability. This means that certain movements may be scaled to either accommodate a beginner or more experienced participant.

  • Absolutely YES. Experience should not be a barrier. You are more than welcome to join any of our classes or personal training packages.

  • This is largely a myth. Lifting weights once or twice a week will in no way make you bulky. However, you will probably feel great, learn some new skills, increase your strength (without getting bulky) and have a load of fun in the process.

  • NO. We ask specifically with juniors that if they have expressed an interest in coaching AND they can listen to and follow simple instructions then they are more than welcome. There is no upper age limit.

  • NO. Please rest and seek advice from your GP before you commence any physical activity. If you do attempt to attend we may well turn you away if we consider that you are too ill to safely participate.

  • Please consult your coach prior to your session. It may be that your session can be altered to accommodate the injury that you may have. However, we always recommend that you seek guidance from a registered physio if you have any doubt.